How Chegg Used Chezie to Increase Employee Engagement, Morale, and Productivity

At a Glance

“Chezie can help track progress, measure impact, and help make data-driven decisions about how to better support employees”

‍Pain Points:

• Limited solutions in the market for ERGs
• Inability to collect and centralize information
• Loss of information when ERG leaders step down
• Difficulty in tracking real-time, accurate, and impactful data
• Time-consuming processes

‍Results:

• Reduced time spent doing administrative work by 30hrs/week
• Real-time access to ERG membership data and accurate reporting data
• Insights for ERG leaders to make strategic, data-driven decisions
• Increased ERG presence at the leadership level

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About Chegg

‍Founded: July 2005

Headquarters: Santa Clara, CA

Revenue: 767 million USD (2022)

Company Size: 2000+ FTEs (2022)

Number of ERGs: 8

Chegg is a leading learning platform that prioritizes learners above everything else. Chegg’s mission is to improve learning and learning outcomes by putting students first. These include affordable textbook rentals and Chegg Study Pack, which offers 24/7 expert help, step-by-step explanations, grammar and writing help, Math Solver, exam prep, and more.

Chegg recognizes the importance of lifelong learning and has expanded its offerings to support learners at every stage of their professional journey. Their platform provides skills-based courses designed to equip individuals with the knowledge they need to succeed in their careers.

Chegg firmly believes in the transformative power of education and is dedicated to helping students and learners achieve their goals. Visit the company’s website to learn more about how they can support you in your educational journey.

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Chegg’s ERG Goals

Chegg's primary goal for its Employee Resource Groups (ERGs) is to foster a culture of inclusivity, belonging, and support among employees of diverse backgrounds, levels, and roles.‍

What are Chegg’s ERG Goals?

“At Chegg, our Employee Resource Groups (ERGs) connect all Chegg employees of various roles, backgrounds, and levels through common identities, topics, interests and perspectives. They work together to support our culture, belonging, and inclusion efforts throughout the organization and in the communities we touch and serve. Our ERGs have a positive impact on our business by helping to attract, develop and retain talent, and help to cultivate learning from diverse perspectives and backgrounds.”

Ultimately, Chegg's ERG program is designed to promote learning and growth from diverse perspectives and backgrounds, both within the organization and in the communities it serves. By fostering a culture of inclusivity and support, Chegg hopes to create a positive impact on its business and society as a whole.

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The Need

Prior to discovering Chezie, Chegg had been relying on manual methods such as spreadsheets and email distribution lists to manage their Employee Resource Groups (ERGs). This made the process of managing and organizing ERGs time-consuming and less efficient.

Can you describe the circumstances surrounding your decision to engage our company's services with respect to the challenges you were experiencing in your ERGs?

“We did not try any other solution as there were no other solutions on the market at the time specific to ERGs. We could have tried to configure other software to try and fit our needs, but it wouldn’t be an exact match.”

“We were very limited on what type of information we could collect and centralize. Our ERG's also did a lot of member surveys to see what their members would be interested in learning and a lot of that was all siloed information. Also, when ERG Leaders stepped down or transitioned into different roles, a lot of information could be lost. We were really only able to consistently track information around membership data, but that, in itself was also at times inaccurate, since those distribution lists didn’t update automatically. So it was really difficult to pull real-time data that was accurate and up to date but was also impactful.”

“We weren't able to measure our impact very well. Because we would oftentimes have to be, you know, waiting for that information, or ERGs would have to wait for me to compile that information. And that would take a while, you know, going from spreadsheet to spreadsheet.”

After implementing Chezie, Chegg was able to address these challenges and improve the management of their ERGs. With a centralized platform, the company was able to collect and organize information, as well as measure the impact of their ERGs more effectively. The implementation of Chezie allowed for a more efficient and streamlined process for managing ERGs, which in turn, helped to improve communication and engagement among members. Overall, the adoption of this technology has proven to be a valuable asset for Chegg in managing and supporting their Employee Resource Groups.

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Implementation

The Culture, Belonging, and Inclusion (CB&I) team at Chegg conducted extensive research to find a solution to their problems. Unable to find any all-inclusive solution, they stumbled upon the newly launched Chezie, a platform that was specifically designed to manage ERGs.

How Did You Find Out About Chezie?

“At the time, the Culture, Belonging, and Inclusion (CB&I) team had done some research about ERG membership software and came across Chezie, an ERG management platform that had just launched.

How was the implementation process for you?

“Chezie was willing to work alongside us in figuring out the best way to implement the product at Chegg, understanding it was going to be an organizational shift for a lot of employees. They help provide materials so we could introduce the why behind using Cheze and also the how to use the platform.”

Why did you choose to work with Chezie?

“We chose to work with Chezie because it was a platform specifically designed to service ERGs, created by former ERG leaders. Not only could Chezie easily track membership, it could provide additional metrics that would further our case in the importance of ERGs. Ultimately after meeting Toby and Dumebi, we knew we wanted to be able to invest and grow alongside Chezie because we believe in the product.”

Chegg found that Chezie was the perfect fit for their needs and found the implementation process to be smooth and efficient. They appreciated the support and resources provided by the Chezie team. Chezie is like the perfect pair of shoes - comfortable, stylish, and made specifically for the job!

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The Results

In summary:

• The results of Chegg's usage of Chezie were noticeable almost immediately.
• With the ability to track ERG data in real-time and access accurate reporting data, Chegg’s CBI  team was able to make better strategic data-driven decisions.
• ERG Leaders were able to make better strategic and data-driven decisions by gaining insights into the demographics of the membership base from a level perspective.
• Chezie streamlined the ERG process at Chegg, making the whole process faster and more efficient, allowing the team to focus on executing their strategy and meeting organizational goals.
• Chegg's ERGs were able to increase their presence on the leadership level by identifying leaders within their ERGs and highlighting their voices through panels and story-sharing, while also designing programming to provide direct resources to in-group members affected by recent events or educate allies on the power of action in the workplace to support colleagues.

By the numbers

• In 2022, with 34 ERG Leaders, Chegg used Chezie to plan 67 events with an average net promoter score of 92.
• On average, Chezie has helped Chegg save about ~30 hours a week from administrative ERG work.

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‍When did you first notice the results? What were the first results that you noticed?

“The results were almost immediate! We were able to see ERG membership data in real-time and were able to get accurate reporting data.”

The results of Chegg's usage of Chezie were noticeable almost immediately. With the ability to track ERG data in real-time and access accurate reporting data, Chegg’s Culture, Belonging, and Inclusion (CB&I) team was able to make better strategic data-driven decisions.

How did Chezie Impact your ERGs?

“The ERG data is accessible to all ERG Leaders and they’re able to use the information to make better strategic and data-driven decisions. For example, designing programming to provide direct resources to in-group members affected by recent events or educate allies on the power of action in the workplace to support colleagues. Furthermore, they’ve taken the data to help understand the demographics of the membership base from a level perspective. How many Vice Presidents or Senior Directors do they have participating in the ERG? How can they leverage their participation in events or initiatives? Our ERGs have been able to increase their presence on the leadership level by identifying leaders within their ERGs and highlighting their voices through panels and story-sharing.”

How has Chezie impacted your organization as a whole?

“Chezie has helped streamline the ERG process at Chegg by providing a centralized platform. The CB&I team is also able to pull real-time reports to track progress and gain additional insights on the ERG ecosystem. Overall making the process faster and efficient, saving time for the CB&I and ERG team to focus on executing the strategy and meeting organizational goals.”

Chezie streamlined the ERG process at Chegg, making the whole process faster and efficient, allowing the team to focus on executing their strategy and meeting organizational goals. Chegg's ERGs were able to increase their presence on the leadership level by identifying leaders within their ERGs and highlighting their voices through panels and story-sharing, while also designing programming to provide direct resources to in-group members affected by recent events or educate allies on the power of action in the workplace to support colleagues.

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Chegg’s Advice & Favorite Features

What advice do you have for organizations considering our platform?

“Do it!…Chezie is a valuable tool to support workplace inclusion through ERGs, which can help increase employee engagement, morale, and productivity.…It is not enough just to have ERGs, organizations must support their management and growth. More importantly, Chezie can help track progress, measure impact, and help make data-driven decisions about how to better support employees.”

Some of the most valued features of Chezie include the ability to track ERG membership, and members' interests, distinguish between in-group and allies, and create chapters.Having a comprehensive view of the growth of each ERG's membership is crucial to ensure continual progress. Through the utilization of member interest and in-group vs allies data, ERG Leaders can design events and initiatives that are better suited for member engagement.

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The Wrap Up

Chegg's use of Chezie has demonstrated how effective technology can be in increasing employee engagement, morale, and productivity. With limited solutions available in the market for ERGs, Chegg was facing various pain points. However, with the implementation of Chezie, Chegg was able to overcome these challenges and enjoy a range of benefits. As more and more companies look to create inclusive workplaces, solutions like Chezie will undoubtedly play a key role in achieving these goals.